Hi everyone, in this post I embedded four videos for you to watch. The first three videos are for class discussion [maybe you're watching them now ? :) ], and the last one, VIDEO 4, is for you to watch and enjoy after the lesson. We will discuss the last video next week, Okay !
VIDEO 1
Video from YT by HotelQualityMgmt
Discussion :
Where do you think this dialogue took place ?
What happened to the customer ?
Which waiter do you like better , the first one or the second one ?
Why do you like her better ?
VIDEO 2
Video from YT by courtneymeehan
Discussion :
Where do you think this dialogue took place ?
What seems to be the problem ?
Do you think the couple has a right to be angry ? Why ?
Do you like the way the front desk clerk handled the problem ?
What would you have done if you were him ?
VIDEO 3
Video from YT by Peggy Tung
Discussion :
How did the front front desk clerk handle the problem ?
Did she do something to make the guest feel better ?
Lets watch the video and identify the expressions for making a complaint,
apologizing and making suggestion !
VIDEO 4
Video from YT by lara viquera
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